Frequently Asked Questions

Ordering & Reservations

How do I place a reservation?

Browse our collection, add the desired tableware sets to your cart, and protect your rental by adding the optional rental protection plan. Deposit is due at checkout to secure your reservation.

How far in advance do I need to make my reservation?

We recommend booking at least 2–3 weeks in advance, especially for weekend events. Popular designs book quickly! For weddings, we require a minimum of 30 days.

Can I modify or cancel my order?

Modifications can be made up to 7 business days before the scheduled pickup date.

Cancellations made less than 7 days of the scheduled pickup will incur a 10% fee of the total order amount to cover care and restocking costs. Cancellations made less than 3 days prior to the scheduled pickup date will lose their deposit.

Pricing & Deposits

How does the deposit work?

A security deposit is required at the time of booking — 25% of the order total for standard sets or 35% of the order total for premium sets. Your deposit is refunded after items are returned and confirmed undamaged.

When is the remaining balance due?

Your remaining balance will be charged to your credit card once the order has been fulfilled and you have received your pickup instructions via email. All orders must be paid in full prior to pickup.

Pickup & Returns

Where do I pick up my order?

All orders are picked up at our Golden, CO location at the McIntyre Self Storage Office located at: 5770 McIntyre St, Golden, CO 80403.

What are your pickup hours?

Wednesday – Saturday: 10:00 AM–2:00 PM (MST)
Sunday: Limited hours and must be scheduled.

When do items need to be returned?

There is a 3-day rental window. Day 1 = Pickup, Day 2 = Usage, Day 3 = Return. Your pickup and return dates will be listed in the reservation confirmation email. Please ensure items are returned on time to avoid late fees. There is a $5 late fee charged per day for orders not returned on time.

Quantities & Minimums

What is the minimum rental quantity?

Our minimum order is 6 sets per design. For the Platinum Wedding Classic the minimum order is 30 sets (up to 100).

Can I mix and match designs?

Absolutely! You can rent multiple designs for the same event as long as each design meets the 6-set minimum.

What if I need more sets than what's available?

Our sets are very popular and rent fast! It's recommended that you submit your reservation as early as possible to avoid this. Only reservations with pickup and drop off date are considered confirmed.

Care & Damage

How should I handle the items during my event?

Please refer to the "Care and Handling" handout provided in the order bag.

Can items be used outdoors?

Outdoor use is permitted under certain conditions. Please review our Terms of Service for full details on outdoor use and liability. And always consider the Rental Protection Plan!

What happens if something is damaged or broken?

Damaged or missing items will be deducted from your security deposit. For significant damage, additional charges may apply as outlined in our rental agreement "Appendix B". Always consider purchasing the Rental Protection Plan!

General

Can I mix certain plates, flatware, or glasses?

No. All designs are specifically created to remove the design guesswork so that you can simply select, order, and enjoy the moment. Our ever-changing designs provide you with the option to rent a fresh look for all of your upcoming events.

What are your plates made of?

We use a combination of bone china, glass, ceramic, melamine, and crystal to craft table settings with texture, depth, and an aesthetic you won't find anywhere else. Each item (and material) is listed in the description of each design. By using a mix of materials we're able to create designer place settings that are affordable and accessible to all.

What areas do you serve?

We serve the greater Denver/Colorado Front Range area. Clients must be able to pick up and return items to our Golden location within the allotted 3-Day Rental Period as outlined in the agreement and in the reservation confirmation email.